We accept Visa, and MasterCard. We do not accept personal checks, money orders or cash.
Although federal law doesn't require us to charge tax for items shipped across state lines, you may be personally required by your state to remit sales tax. However, if your delivery address is in South Carolina, our system will chargeyou 5% state sales tax (6% if you live in a county that has a local option sales tax).
How to Cancel or Change an Order
To make changes or to cancel your order send an e-mail to firstname.lastname@example.org
Order Processing Time
Every effort is made to ensure your order is processed and on its way to you within 24 to 48 hours of order. In the event there is an unforeseen delay, we will contact you via e-mail.
Credit Card is Declined
In most cases the reason for a transaction to be declined is because of:
- The credit card number is incorrect; in other words typos
- The expiration date is entered incorrectly
If you continue to have problems contact us at email@example.com and we will help you resolve the problem.
Make an Order by Phone
To place an order by phone, please call: 1-843-557-6082 and have the manufacturers numbers for the products you wish to order.
CharlestonYachting.com 100% Satisfaction Guarantee:
We strongly believe in the saying “the customer always comes first”. Customer satisfaction is always our number one priority at CharlestonYachting.com. We strive to provide the highest level of service to our customers by always listening to their needs and responding accordingly.
It is our goal to be your one stop shop for “everything sailing”. We are proud to offer the finest quality products from among of the best manufacturers at competitive prices with the customer service to back it up.
If at any time you are not pleased with a purchase from CharlestonYachting.com, contact us either by our toll free number 843-557-6082 or by email at firstname.lastname@example.org. A member of our knowledgeable and experienced customer service team will be happy to assist your with your needs.
We want to make sure your shopping experiences at Charlestonyachting.com are a pleasure and that we will be your first choice the next time you need anything for sailing.
Be assured that we will never sell your contact information to a third party and that we will insure the security of your personal information.
We highly recommend that you visit the help section of our website to familiarize yourself with our policies and procedures. If at any time you have questions about our policies and procedures or are unsure about a product that we sell, please let us know.
Products and Merchandise Availability
Generally, if an item is in stock, you can expect that the item will be shipped promptly (within 12 - 48 hours) after your order is placed.
You will be notified via email when a portion of your order has been back-ordered
No extra shipping costs are charged for back-ordered items
Your credit card is never charged for an item until that item ships
If the item is time sensitive let us know and we will do our best to find the item through additional suppliers.
CharlestonYachting.com does not warranty the merchandise we sell. All warranties, either stated or implied, are the sole responsibility of the product's manufacturer. Because manufacturer's warranties vary from item to item, please refer to the documentation that accompanies your purchase for warranty details.
Exchanges & Returns
We want you to be completely satisfied with your Charleston Yachting purchases. However, in the event of a problem with your purchase, please adhere to the following guidelines for prompt exchange/credit service. If unsure about a product please contact us BEFORE ordering.
Clearance or Sale Items are only refundable if the wrong item was sent to you. Please double check with customer service if you have any questions prior to purchase.
Please keep all packing material and documentation that may be necessary for return. Most new items (unless otherwise noted) may be returned for a full refund (minus shipping charges) within 14 days of date of delivery, provided the items are returned freight pre-paid (in new, saleable condition)
Items may be returned for exchange or store credit within 30 days of date of delivery, provided items are returned freight pre-paid (in new, saleable condition) Please note our Product Warranty Policy for additional guidelines. Refunds to credit card accounts may take up to 30 Days after we receive the return
Four Steps to a Successful Return
Step 1: Send a Return Request
Send to: email@example.com with the following information:
- Product information (name, manufacturer, etc.)
- Date of Purchase
- Reason your are returning the product
- Your name and contact information (please note the best time of day to call.)
Step 2: Upon receipt of your return request, we will:
- Contact you using the contact info that you provide
- Make appropriate arrangements for credit or return
- Issue any necessary RMA numbers for tracking purposes
Step 3: Prepare the Item(s) for Return
Write the following information on your original packing slip:
- Write your RMA number as "RMA: xxxxxx"
- Write "Credit" or "Exchange" according to the arrangements made in Step 2
- Write a brief note describing the "Reason for Return"
- Circle the item or items that are being returned
Step 4: Ship the Item(s) to a specified CharlestonYachting.com address
- Re-package the return items, with packing slip, in the original packaging material
- Send the Package US Postal Service, UPS or FedEx to the address of origin, specified by Charleston Yachting.